FAQs

1. How can I contact Anova Books?
2. How can I contact an author?
3. How do I make an order?
4. Do you accept unsolicited manuscripts?
5. The book I am looking for is not on the website?
6. How can I access your catalogues?
7. What are your delivery charges / times?
8. Can I make an order internationally?
9. How long will it take for my book to arrive?
10. How can I return a book?

1. How can I contact Anova Books?

Details about how to get in touch with us are on our Contact Us page


2. How can I contact an author?

We cannot give out personal mail or email addresses for our authors. However, all author mail is forwarded directly to our authors via our publicity departments.

Please note that we cannot guarantee a reply.

Please write to:

'Author name'
c/o Anova Books
The Old Magistrates Court
10 Southcombe Street,
London,
W14 0RA


3. How do I make an order?

To place an order, simply click on the order button against the appropriate book title. Use the shopping basket to select further titles and see the contents of your shopping basket. When you have finished shopping, click to pay, and you will be asked to enter your delivery information and your credit card details.

All orders must be in UK pounds sterling.

If you have any questions regarding your order please email us at customerservices@anovabooks.com


4. Do you accept unsolicited manuscripts?

We are happy to accept unsolicited submissions but due to the high volume of proposals we recieve, are unable to acknowledge receipt. Please take time to read the submission guidelines below and check the subject matters published by our imprints.

There will be occasions when we do not have copies of the books that we have published in the past - this can be for a number of reasons. There are a number of resources available to locate "missing" books. Please see below for a few suggestions:

Abe Books
http://www.abebooks.com/

Alibris
http://www.alibris.co.uk/

Book Finder
http://www.bookfinder.com/


6. How can I access your catalogues?

To request a copy of our latest catalogue please email us at customerservices@anovabooks.com.


7. What are your delivery charges?

Please refer to our delivery terms.


8. International Orders

Please note that we cannot process orders to international addresses directly from our website. For all international orders, please email with your contact details customerservices@anovabooks.com. We will contact you regarding your specific order asap.


9. How long will it take for my book to arrive?

This depends on what postage option you choose when you make your order. If you choose standard delivery your order should reach you in 2-3 days. If you choose express you should receive your order in 24 hours (48 in outlying areas).


10. How can I return a book?

We want you to enjoy every book you buy from us. Therefore if you are unhappy with any product you purchase on this website for any reason you may return it to us in its original condition within 10 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the postage costs.

To make a return please send back the item securely wrapped, along with your packing slip and a letter giving the reason for the return.

Please send the package to the following address:

Online Returns Department
Anova Books
10 Southcombe Street,
London,
W14 0RA

We recommend that you use a recorded delivery service.

This does not affect your statutory rights.